- Maximum of 5 numbers can be jointed up per group. Customer can combine more than one group within account.
- Once grouped successfully, there will be only one number eligible for Serenade status.
- Service year is considered based on longest service period time on mobile under your account.
- Each number must have a service period more than 6 months. Except for AIS Fibre, if the first bill has been paid, it is eligible to jointed up.
- Mobile number that currently subscribes special discount package or package that bundling with Serenade status, is not eligible to join up
- We reserve the right to provide ‘Personal Assistant services’ only to invited customers whose number that receives Serenade status must be in the AIS Postpaid system.