Enjoy greater peace of mind wherever you are

• You can request a device change (Switch) twice or request a replacement device (Replacement) once within a 12-month period.
• The service fee for requesting a Switch service is 25% of the original iPhone price at the time of purchase (excluding promotional discounts). Only the device will be replaced (excluding other accessories). The user must surrender their original device to the delivery person.
• The service fee for requesting a Replacement service is 42.5% of the original iPhone price at the time of purchase (excluding promotional discounts). Only the device will be replaced (excluding other accessories).
• Contact AIS Care+ for service requests online 24 hours at https://careplus.bolttech.co.th or call 098-585-1175 from 09:00 to 20:00 daily, or via LINE Official (@AISCarePlus).
• Switch or Replacement services cannot be received at Apple Stores or Apple Authorized Service Providers, both in Thailand and abroad.
• The device is covered by a 12-month warranty period after a Switch or Replacement request, starting from the day the customer receives their replacement device (the device is covered for defects due to manufacturing or software issues).
• In the case of a replacement device request, the original device registered for service registration is considered the property of the service provider.
• The device color and model to be switched or replaced depend on available stock.
• The service provider reserves the right to reject, cancel services, or take legal action if it is found that the user has an intention or action that violates the law regarding service requests.
• The devices provided for Switch or Replacement are Apple Manufacturer Genuine Device sourced from Apple.
• Switch/Replacement services are provided by Bolttech Device Protection (Thailand) Co., Ltd.

• Repair services are unlimited. Each repair service request incurs the following service request fees:
  - Screen replacement service fee: 1,000 Baht
  - Back glass replacement service fee: 1,000 Baht
  - Other damage service fee: 3,300 Baht (for damages other than the screen and back glass)
  - Hardware Services: No service fee
  - Battery replacement: No service fee
  
• If both the screen and back glass are replaced, both parts must be paid for separately (a total of 2,000 Baht).
• Back glass replacement does not cover iPhone SE and models before iPhone 12.
• After a repair service, the device is covered by a 3-month warranty period, starting from the day the customer receives the device (device warranty for defects due to manufacturing or software issues).
• Carry-in repair services at Apple Stores and Apple Authorized Service providers. Same-day repair services in most major metropolitan areas worldwide
• You can also access repair services in other countries. For more information, contact Apple Support.
• For AppleCare Services outside of Thailand, the currency, service fees, and repair services will be based on the regulations of that country.
• Hardware Services cover material and manufacturing defects that occur with the device and accessories that come with the original packaging (only includes the charging cable).
• Device Switch or Replacement service requests must be made via AIS Care+ service touchpoints.
• Same-day services may vary by region. For international services, Apple may repair or replace components with equivalent iPhone models or parts according to local standards. Terms and conditions apply to the services provided.
• In case the device cannot be repaired by Apple, it may direct you to AIS Care+ for other service options.

The service covers only batteries that hold less than 80% charge. For full details, please read related terms at www.apple.com/th/legal/salessupport/applecare/applecareplus/th/

• การส่งมอบเครื่อง จะส่งให้ผู้สมัครใช้บริการเท่านั้น โดยผู้ขอรับบริการจะต้องแสดงหลักฐานบัตรประชาชน และไม่สามารถมอบอำนาจให้ผู้อื่นรับเครื่องแทนได้
• ระยะเวลาในการส่งเครื่องเมื่อขอรับบริการ “เปลี่ยนจอ” กรุงเทพฯ และปริมณฑล ภายใน 1 วัน และต่างจังหวัดภายใน 2-7 วัน ขึ้นอยู่กับพื้นที่ นับจากเวลาที่เข้ารับเครื่องจากลูกค้าสำเร็จ
• ระยะเวลาในการส่งเครื่องเมื่อขอรับบริการ “เปลี่ยนเครื่อง หรือ รับเครื่องทดแทน” กรุงเทพฯ และปริมณฑล ภายใน 6 ชม. เมื่อขอรับบริการ 9:00 น. - 14:00 น. และต่างจังหวัดภายใน 1-5 ขึ้นอยู่กับพื้นที่ นับจากเมื่อได้รับคำขอใช้บริการและลูกค้าชำระเงินครบถ้วนแล้ว
• การจัดส่งไม่รวมวันหยุดนักขัตฤกษ์
• ท่านมีสิทธิขอรับเงินทดแทนการบริการที่ล่าช้า/ส่งไม่ตรงตามกำหนด โดยการคืนเงินจะคืน 2 ส่วนดังนี้
  1. คืนเงินค่าบริการแพ็กเกจตามระยะเวลาที่เหลืออยู่ สูงสุดไม่เกิน 12 เดือน และ
  2. คืนค่าขอรับบริการเปลี่ยนเครื่อง 25% หรือ ค่ารับเครื่อง ทดแทน 42.5% ที่ท่านชำระแล้ว โดยการคืนเงินจะถูกโอนเข้าบัญชีธนาคาร หรือวิธีการอื่นตามที่ผู้ให้บริการกำหนด และลูกค้าจะต้องเป็นผู้รับผิดชอบภาษีที่เกิดขึ้น เงื่อนไขอื่นๆเป็นไปตามผู้ให้บริการกำหนด

• Devices will only be delivered to the register registered subscriber. The individual must present their identification card, and cannot authorize others to receive the device on their behalf.
• The delivery time for door-to-door Device Repair services is within one day for Bangkok and its vicinity, and within 2-7 days for other provinces, depending on the area, starting from the time the device is successfully received from the customer.
• The delivery time for Device Switch and Replacement services is within 6 hours for Bangkok and its vicinity when requested between 09:00 am and 02:00 pm, and within 1-5 days for other provinces, depending on the area, starting from the time the service request is received and payment is made in full.
• The delivery time does not include public holidays.
• You have the right to request compensation for late or incorrect deliveries. The refund will consist of two parts:
  1. Refund of the remaining service package fee for up to 12 months. 2. Refund of the service request fee that has been paid for Switch and Replacement service requests. Refunds will be transferred to the bank account or via other methods specified by the service provider, and the customer will be responsible for any applicable tax. The service provider’s terms and conditions apply.

• This offer is available exclusively to AIS postpaid customers registered as individuals who purchase any Android phone model, Tablet and iPad from AIS.
• Customers will receive a one-month free AIS Care+ package if they subscribe to the service on the same day as the purchase of the device.
• For customers subscribing to the monthly package, the free package will be provided for the first month. From the second billing cycle onward, the service will be billed at the standard monthly rate until the customer requests cancellation.
• For customers subscribing to the annual package, the one-month free package will be provided in the 13th month. The monthly package fee will commence from the 14th month onward until the customer requests cancellation.
• Customers who place an order through the AIS Online Store will receive a one-month free package by selecting the device care service on the order page and providing the phone number for the offer (the package fee will be charged on the AIS bill).
• The package fee depends on the standard device price at the time of purchase and does not include promotional discounts (excluding service request fee for Switch request, Replacement request).
• Additional terms and conditions for service eligibility are set by the company. For more details, please click here.