In compliance with the government's cybercrime prevention measures to enhance the security of mobile banking usage.

Your Mobile Banking service may be suspended.

Contact your preferred bank branch to verify and confirm your identity with the required documents as follows:
Required Documents

1. Family Members

    Customers must present both documents 1.1 and 1.2:

 1.1 Proof of relationship issued by a government agency or the national authority, such as:

• Copy of household registration
• Copy of birth certificate
• Copy of marriage certificate (If providing a marriage certificate, a copy of the spouse’s national ID card is also required.)

1.2 Proof of phone number ownership, such as:

• Tax invoice or phone bill (issued within the past month)
• For prepaid SIM cards, customers must request a tax invoice from an AIS Shop or the service provider’s store. (excluding authorized dealers).

2. Legal Entities

• A company-issued certification letter stating:
  • Employee's name
  • Phone number
    
  • Authorization to link the phone number with Mobile Banking
    
• Alternatively, a tax invoice or receipt that clearly specifies the service user's name.
  

3. Legally Dependent Individuals

3.1 Individuals declared legally incompetent: Court order appointing a legal guardian.
3.2 Individuals declared quasi-incompetent: Court order appointing a custodian.
3.3 Persons with disabilities: Disability ID card, government-issued document, or an officially recognized certificate.

This applies only to those who have received notifications via their banking app. The process must be completed by April 30, 2025. Failure to comply may result in the suspension of mobile banking services.

You can update your registered SIM name to match your mobile banking account name at AIS Shops, Telewiz, AIS Buddy outlets, or authorized dealers nationwide (free of charge). Alternatively, you can request to change your registered phone number to match your mobile banking account at your bank branch.

Postpaid Customers

• Both the transferor and transferee must present their original national ID card along with the SIM card of the number to be transferred. The ownership transfer process can be completed at AIS Shop, Telewiz, or AIS Buddy Exclusive.
  

Prepaid Customers

• Customers who wish to register a number must present their original national ID card along with the SIM card of the number to be registered. The process can be completed at AIS Shop, Telewiz, AIS Buddy, or authorized dealers nationwide.
  

AIS has provided the eBusiness Portal as a convenient channel for corporate customers to request exemptions. For more details, please visit https://www.ais.th/business/digital-eservices/eservices/ebusiness-portal/mobile-banking

A name change can be processed as an exception if it is to match the Mobile Banking account name. The new SIM registrant (transferee) must sign the device purchase agreement transfer and take full responsibility until the contract is completed.

If the SIM registration name is changed to match the Mobile Banking account name, the accumulated years of usage will continue, and Serenade privileges will remain. Services and promotional offers will be subject to the company's terms, with efforts to retain them as much as possible.