Right now, the AIS PLAYBOX only supports the AIS Fibre super high-speed internet service. Therefore it cannot be used with other internet service providers.

Yes you can. Since AIS Playbox is an Internet TV receiver. The signal it uses and channels it delivers are different from those of satellites. It is also possible for you to use other internet TV receivers in your home. Simply plug them into a different input channel on your TV.

1. Check and adjust the HDMI cable connection between your TV and the AIS PLAYBOX.
2. Check the HDMI port number on your TV and change the input source to match that HDMI port number.
3. If the problem persists, turn the TV and AIS PLAYBOX off and switch them back on again. If the screen is still blank, the problem could be a faulty HDMI cable. Try checking the cable for damage and replace the cable.

Try checking the power connections on both the wall connection and the box connection to see if one is loose or not. Once the connections are secured, the blue LED will light up automatically when the power plug is connected.

The red LED means that the AIS PLAYBOX is in standby mode. Simply press the power button on your remote control once and the red LED will turn into a blue light and the picture will appear shortly afterwards.

Please check the HDMI connection between your TV and the AIS PLAYBOX again. Or try increasing the volume using the remote control to make sure that you are not in the ‘Mute’ mode.

Please check the location of the battery on the remote control and try replacing the old batteries with new ones.

First, please go to the Settings menu. Select Advance. Under the WiFi tab, look if the sign on the right panel is Off or On. If it’s ‘Off’, turn it on and the WiFiname list will appear automatically.

The so-call “hiccups” are usually caused by the data speed not being fast enough to support smooth playback for the current content resolution. First, try resetting the router by unplugging it and then plugging it back in. if the problem persists, try using a LAN cable to connect the box to the router instead of using WiFi.

Please check other channels. If all other channels have the same problem, check your internet connection.

Go to the Menu screen and visit the Setting page. Under the Advance tab, select the Personal Menu, then the Security Menu. Mark the Unknown Source tab with a check to enable the installation by-pass. Then try installing the application (APK) again.

We provide 2 types of connection wires, HDMI and AV, in the box package so you can choose the right method to connect the box to your television. Regarding Internet connectivity, the box is both Wifi (wireless connectivity) and LAN (wired connectivity) supported.

You can use any working TV that has either HDMI or AV ports to use the AIS PLAYBOX.

No you cannot, because the AIS PLAYBOX receives its contents through an internet connection not from a satellite.

No, you cannot. The AIS PLAYBOX content service can only be seen via the box.

The AIS PLAYBOX delivers superior functionalities, superior after-sales services and high-quality copyrighted entertainment contents as well as better, more user-friendly interface applications.

On the Home Page, you will see either the WiFi or the LAN connection sign. If one of the signs shows up then you are already connected to the Internet network. To confirm the connection, please open the web browser. If the default Google page is displayed, then you are already connected to the Internet.

you cannot download or install any applications.

It’s FREE!! No need to buy!! Just subscribe to the super hi-speed AIS FIBRE and install it.You’ll get a free AIS PLAYBOX right away. Net + TV, all in one go!

We are sorry, but the AIS PLAYBOX is not available for separate purchase at the moment. Only AIS Fibre subscribers will receive the free AIS PLAYBOX. Once the box is ready for purchase, AIS will announce its availability to the public.

The package contains an AIS PLAYBOX receiver, warranty card, HDMI cable, AV cable, LAN line, remote control (with batteries) and power plug.

To report and/or troubleshoot the problem, please contact the AIS Fibre Contact Center at 1175. If the box needs replacing, the customer service agent will contact you and make an appointment for delivery of the replacement.

Our box and equipment are covered with a one-year warranty on ordinary usage. If units are lost or broken as a result of the customer’s fault (such as water damage), the customer needs to purchase a new one on his/her own behalf.

Yes, you can. But you have to subscribe as a corporate customer and usage for commercial purposes is prohibited

Please visit www.ais.th/fibre

Sorry. The stand-alone AIS PLAYBOX is not available at the moment.

Right now, the AIS team is rushing to install the boxes for customers according to the order in which their requests were received. Please wait for our customer service team to contact you and confirm your installation date.

Don’t worry. We are glad to give the AIS PLAYBOX to all existing AIS FIBRE customers for FREE!! Now we are in the process of contacting customers and setting up installation schedules by order.

Of course. AIS Airnet customers have a right to receive the FREE AIS PLAYBOX once they change their service to AIS Fibre and select a package with a speed of 20Mbps/7 Mbps or higher.

Sorry - not just yet, because we are not selling the PLAYBOX at the moment.

Simply call 1175 or visit our official website at www.ais.th/aisplay/package.html

Please check the package details at www.ais.th/aisplay/package.html

Simply being an AIS Fibre subscriber is all right.

Some channels require a subscription to a particular package before you can watch them. Sometimes it could be a problem with the signal. Please contact our Call Center at 1175 for more information.