1. The 2Gbps Fibre package can be applied for both individual customers and Juristic SME customers registered for Fibre to the Home (FTTH) and Fibre to the Room (FTTR) services.
2. Monthly service fees do not include VAT.
3. The installation fee of 4,800 baht is payable in the first monthly bill. Alternatively, the 4,800-baht installation and wiring fee will be discounted should a customer utilize the 2Gbps Fibre package for a continuous 24-month billing cycle, counted from the installation date. Should services be terminated for any reason before the 24-month cycle is completed, the customer is liable for payment of fines, which will be calculated according to the length of service provided.
4. Once this package has been initiated, the customer may not move the point of installation during the first 6 months, counted from the installation date. Should the customer move the point of installation, the benefits listed in these terms and conditions will be affected, effective immediately.
5. The 800-baht activation fee (Discounted from the normal fee of 2,000 baht) will be refunded in the form of a monthly 100-baht discount on services that will last 8 billing cycles. Should services be temporarily halted by the customer during this time, that discount will also be halted immediately. Special promotion: Owners of the property where package services will be directed and who can prove ownership with their house registration documents or by other official means will not need to pay any activation fee.
6. Existing AIS customers who wish to switch over to this package and require additional equipment or a replacement for the existing equipment, will be required to commence a 24-month billing cycle in accordance with the terms and conditions of this package, although said customers will receive a 4,800-baht discount on the initial set-up and wiring fee, which will be initiated from the date of installation.
7. Customers using this package will receive a private IPv4 including a free DDNS* service in addition to a public IPv6, which enables port forwarding and the use of bridge mode.
8. Customers cannot change to a lower speed internet package during the period of the 24-month billing cycle.
9. Where a temporary halt to services is initiated due to customers reaching their credit limit or where any fees associated with the terms and conditions of this package remain unpaid, the customer’s access to any services will also be halted. Services will only be resumed once the customer has paid any outstanding bills in full.
10. This package is for personal use. Any sub-leasing of these services or commercial use is prohibited.
11. Customers wishing to utilize port forwarding must first register on this website: www.thddns.net. There are no fees involved and the following registration manuals can also be found there:
    • THDDNS registration manual for Private IPv4
    • THDDNS registration manual for Public IPv6
12. Maximum download speeds are up to 2,000Mbps (2Gbps) per household and maximum upload speeds are 1000Mbps per household.
13. Package includes the leasing of equipment as follows:
    • One T3 T640A WiFi6 AX5400 (LAN Port 2.5Gbps) router value 5,900 Baht or One Humax HPS11 WiFi6 AX5400 (LAN Port 2.5Gbps) router value 5,900 Baht 
      Remark: The router received from the package depends on the user’s service area.
    • An AIS PLAYBOX valued at 2,490 baht. A service fee discount of 3,096 baht/box will be applied for customers who complete the 24-month billing cycle. Should customers be unable to complete the 24-month billing cycle, they will be liable to the fines calculated according to the length of service provided.
14. In the event that services are terminated for any reason, the customer must return all leased equipment in good condition back to an AIS Shop within 15 days after the services are terminated and in a suitable and serviceable condition. Should customers not return the product within the allotted time, or where the equipment is returned in a damaged state, the customer will be liable for damage fees to the company.
15. 2Gbps Internet speed test of router
    • Max speed via WiFi connection through LAN 2.5 GE : 2,000/1000 Mbps, Lan 1GE : 900/900 Mbps
    • Max speed via WiFi connection through Wifi 1500 -1600 Mbps/1000 Mbps
    2Gbps Internet speed test of 2Gbps WiFi6 Router (AX5400)
    • MacBook Pro: MacBook Pro Intel Core i5 Dual-core spped 2.3GHz with Turbo Boost up to 3.6GHz or more
    • USB adaptor 2.5Gbps
    • LAN cable : CAT5E type or more
    WiFi speed test through 2Gbps WiFi Router (AX5400), the equipment is on the 160MHz frequency which devices capable of connecting on the 160MHz frequency include:
    • Smart phones, such as Huawei P40 Pro and above/Xiaomi 11T Pro
    • Notebooks with Intel Core i7 CPU 1.8GHz RAM 16GB processors and above, such as the Lenovo ThinkBook 14-IML
    • MacBook Pro with MacBook Pro Intel Core i5 Dual-core processors capable of connection on the 2.3GHz frequency, which have a Turbo Boost up to 3.6GHz or more
    Remark:
    • 2Gbps Internet speed test can be tested by devices capable of connecting on the 160MHz frequency and can be tested through Application Speedtest by Ookla (the result is the max speed test)
    • Internet speeds are dependent on network usage demands or device capabilities
16. This package is only available in selected areas. For Bangkok, Nonthaburi, Pathumthani, Samut Prakarn, Chiang Mai, Chiang Rai, Phitsanulok, Nakhon Sawan, Khon Kaen, Udon Thani, Nakhon Ratchasima, Ubon Ratchathani, Chonburi, Rayong, Chachoengsao, Ayutthaya, Nakhon Pathom, Saraburi, Ratchaburi, Phetchaburi, Samut Sakhon, Lopburi, Pachuapkirikhan, Songkhla, Surat Thani, Phuket and Nakhon Si Thammarat

The 2Gbps package offers a maximum download speed of 2Gbps and upload speed of 1000 Mbps on a high-speed optical converter (2.5Gbps) through a 2.5Gbps WAN port which connects to a Linksys Mesh WiFi AX5400 (or a router/Mesh WiFi of a different brandf) at a maximum speed of 2.5Gbps through a wire.

2Gbps Internet speed test of router

• Max speed via WiFi connection LAN of 2000/1000Mbps
• Max speed via WiFi connection Wifi of 1500/1000Mbps

Compatible mobile phones and computers (devices capable of connecting on the 160MHz frequency) include:

• Smart phones, such as Huawei P40 Pro and above/Xiaomi 11T Pro
• Notebooks with Intel Core i7 CPU 1.8GHz RAM 16GB processors and above, such as the Lenovo ThinkBook 14-IML
• MacBook Pro with MacBook Pro Intel Core i5 Dual-core processors capable of connection on the 2.3GHz frequency, which have a Turbo Boost up to 3.6GHz

Remark: Internet speeds are dependent on network usage demands or device capabilities

The 2Gbps package is available for new customers who seek installation in Bangkok, Nonthaburi, Pathumthani, Samut Sakhon, Samut Prakarn, Chiang Mai, Chiang Rai, Phitsanulok, Khon Kaen, Udon Thani, Ubon Ratchathani, Nakhon Ratchasima, Chonburi, Rayong, Chachoengsao, Ayutthaya, Saraburi, Nakhon Pathom, Phetchaburi, Ratchaburi, Surat Thani, Phuket, Songkhla, Nakhon Si Thammarat, Lopburi and Pachuapkirikhan areas.

The 2Gbps package is available with a 24-month contract only.

To access the internet through WiFi, your device must be connected to the wireless internet via the 2Gbps WiFi6 Router (AX5400)

The 2Gbps package is operated on an administered network. It is therefore subject to management and control over the data transfer via the use of BitTorrent or a communication protocol for peer-to-peer file sharing (P2P). This will benefit users in general as they can be assured that the available bandwidth is sufficient for all their internet usage (e.g. video streaming, gaming and web browsing).

• The 2Gbps Fibre Broadband service availability depends on the following
• A home or condominium that is in an area where the 2Gbps Fibre Broadband service is available
• A home or condominium supporting Fibre-to-the-Home (FTTH) or Fibre-to-the-Room (FTTR) installation
• The devices in use (e.g. notebooks, tablets, phones) that support 2Gbps speeds
• For more information, please go to http://www.ais.th/fibre or contact AIS for AIS Fibre subscription.