AIS Cloud Contact Center service comes with complete call center functionalities. Business can assign agents by capability (Agent Matching), bring line managers onto the call (Silent Monitor) and assist agents (Whisper). Work efficiency can be monitored with Dashboard & Report. Contact Center can also connect to business’ existing CRM systems and enable automatic Call Surveys.
Just connect office phones to AIS Corporate Fixed Line service and AIS Cloud Contact Center, which is installed at AIS Data Center with international security standards, company's team of agents can make or receive calls from customers 24x7. In case that agents are not based in the office, they can use a computer or mobile phone installed with the system app which enables them to login and start working off-site at any time.