Questions Services
AIS Fibre
What is AIS Fibre?
- AIS Fibre is the super hi-speed broadband internet service that deploys the latest Fibre Optic technology to eliminate signal interference and deliver the most reliable and stable connectivity to date
- Online multimedia transmission support for online TV, online gaming or real-time video surveillance
- Seamless connectivity with AIS’ internet network anywhere, anytime: connect through AIS Fibre when you are at home and AIS 3G 2100 or AIS Wifi when you are on the go
- Enjoy the premium entertainments all in one at AIS PLAYBOX with the movies, series, TV Show and Karaoke. Experience the HD Quality which you cannot move your eyes out of your screen
- Quick and easy installation by highly trained customer service teams
What AIS Fibre packages are available?
| Package | Max Upload/Download speed | Service Fee (Baht/Month) |
|---|---|---|
|
Serenade Package Experience the amazing 2 Gbps speed plus premium entertainment |
2 Gbps/500 Mbps | 1,699 |
| 1 Gbps/500 Mbps | 899 | |
|
SuperMESH WiFi Package Where all your needs are fulfilled |
1.5 Gbps/500 Mbps | 1,299 |
| 1 Gbps/500 Mbps | 999 | |
|
BYOD Package A better new alternative package that allows you to use your own router |
2 Gbps/500 Mbps | 1,299 |
| 1 Gbps/500 Mbps | 599 | |
| 500/500 Mbps | 399 | |
|
BROADBAND24 Package Home broadband internet for fast installation service, contact us easily and get your problem fixed within 24 hours |
500/500 Mbps | 599 |
|
POWER4 Special Package
A package that gives it all and that’s worth it all Home internet, mobile internet and ultimate entertainment |
||
| 200/200 Mbps | 799 | |
| 500/500 Mbps | 899 | |
| 1000/200 Mbps | 999 | |
|
eSports Package Gamer Casting and streaming games has become super easy even simultaneously |
200/200 Mbps | 790 |
| 300/300 Mbps | 890 | |
| 500/500 Mbps | 990 |
What other add-on services can AIS Fibre support?
- AIS Fibre supports full multimedia data transfers such as Internet TV(IPTV), use as home phone (Fixed Line), security camera service (IP Camera) and more.
- BitTorrent support (speed depends on amount of users online at the time as stated in the Fair Usage Policy).
- Port forwarding support for IP camera usage, available for both Home and Professional packages.
Can I change the speed of the selected AIS Fibre package?
- In case of changing for the higher speed package, the customer can visit AIS Fibre (www.ais.co.th/fibre) and select the menu “Change the promotion” or AIS Fibre Contact Center 1175
- Unable to reduce the Speed package until complete the contract for 12 months
Can I suspend the service or cancel the service before I complete a 1-year term?
The temporary suspension
- AIS Fibre postpaid customers only.
- AIS Fibre customer at least 90 days.
- Must not have any unpaid charges on the suspended temporarily.
- Can be suspended for a maximum of 2 times per year from the Calendar year.
- Customer need to informed on the suspended temporarily and the need to use every time.
- During the period can be suspended temporarily not less than 30 days and not more than 60 days at a time.
- Customers can request a temporary suspension shall not exceed 30 days in advance.
- When the signal is temporarily suspended, the system will automatically open a new signal and charged monthly based on the original package prorate date back to actual use.
- Customers can request a temporary suspension of services or enable the service via AIS Shop and AIS Fibre Contact Center 1175 only.
- The customer who have special promotion such as Greeting Package, Discount 50% 3 months, Power 3 will continue counting period following special promotions. Not stopped by the temporary suspension.
- During the suspended temporarily period, will not charge a monthly fee based promotions.
- The temporary suspension not including other On-Top Packages such as HooQ, Doonee etc.
- AIS Fixed Line services can not be suspended. The treatment of AIS Fixed Line numbers will be charged as usual.
- The customer get discount for installation fee with outdoor wiring installation amount of 4,800 Baht when agree to use AIS Fibre service continuously at least 12 bill cycles since the date of the installation. In case that the customer cancels the service within 12 bill cycles from the date of installation, the company reserves the right to collect the installation fee with outdoor wiring installation at the rate based on prorate basic of remaining bills under such period after deduct from paid bills and customer must return the equipment to the company.
- If the customer choose to pay for the installation fee with outdoor wiring installation in amount of 4,800 Baht since the first bill cycle will not determine the period of AIS Fibre service.
Can I cancel the service before a 1 year term?
AIS Fibre has 2 options for registration service as the detail below;
If the customer cancels service. The company reserves the right to charge the equipment for the company.
Will be charged the cost of the temporary suspension of service or not?
- No monthly fees and other fees within 30 days.
- More than 30 days (31-60 days) had treatment channel / port maintenance fee 150 baht based on length of service is suspended.
- The customer billing cycle service is enabled (Reconnect Customer Request) will be charged according to prorate usage.